Overview

As a global food delivery leader, DoorDash needed an enterprise mobility solution to streamline operations and meet the demands of its fast-paced, 
expanding logistics ecosystem globally.

Key Highlights

Challenge

DoorDash faced mobility challenges balancing efficiency, performance, and cost across complex operations. Consumer-grade tablets went end-of-life every 12 months, and new devices needed constant recertification. Continued annual revalidation and support for multiple models and SKUs per market added complexity and cost. Device failures in harsh kitchen environments caused costly repairs and merchant downtime, demonstrating the need for a more 
reliable solution.

Solution

NEXA partnered with DoorDash to design and develop the DoorDash Merchant Tablet and a tailored end-to-end enterprise mobility solution built to optimize their operations.

Custom Hardware:

• Rugged 8" tablet with durability for kitchen environments.
• 5-year availability to extend product lifecycle.
• Certified globally for seamless worldwide deployment.

Streamlined Deployment:

• Secured and managed with Android Enterprise.
• Pre-configured with Android Zero-Touch for easy setup.
• Mambo EMM platform for centralized device management.

Improved Efficiency:

• Expand into new markets within 90 days using one global SKU.
• Streamlined fulfillment process enabled same-day device shipping.
• Reduced device repair rates and downtime. 

Conclusion

Partnering with NEXA and leveraging Android Enterprise, DoorDash accelerated time to
market by 70%, reduced costs, and improved operational reliability with the DoorDash
Merchant Tablet.

NEXA

NEXA^TM (formerly Social Mobile) is the leading provider of enterprise mobility solutions. We are an IoT design firm that specializes in developing custom devices for the world's biggest companies.

As one of Google's validated Android Enterprise Gold partners, we handle every 
aspect of our clients' mobility needs. With direct partnerships and key suppliers around the world, we’ve distributed more than 15 million devices globally—on time and on budget, every time.

Visit nexamobility.com to learn more!